-
What is UPI Services?
UPI or Unified Payments Interface is an immediate real-time payment system that helps in instantly transferring the funds between the two bank accounts through a mobile platform. Hence, UPI is a concept that allows multiple bank accounts to get into a single mobile application. This idea was developed by the National Payments Corporation of India and is controlled by the RBI and IB .
-
What is “Virtual Address”?
Virtual Address or Virtual Payment Address (VPA) serves as identifier of your Bank account, which means it essentially is the unique name by which your account is recognized. Eg. abc@uco
-
What precautions do I need to take before transferring money using virtual address?
Correctness and uniqueness of virtual address should be confirmed before transferring money. For eg. abc@uco and abc@upi, these two virtual addresses may belong to two different persons. It is the responsibility of the customer to be absolutely sure of the beneficiary’s credentials before transferring funds.
-
How many Virtual Addresses can a user have?
At present there is no restriction on the number of virtual addresses a user can have but only one virtual address would be associated with a Bank account at any point of time. Re-issue of same registered virtual address is restricted for 2 years.
-
Does Single Virtual Address work for all accounts?
No, Unique Virtual Address will be linked to single account only.
-
Can I link account of other bank by using BHIM UCO UPI app?
Yes, any bank account can be added provided user has same mobile number in other bank’s account also.
-
Do Users need to disclose ATM – PIN during transaction?
No. ATM pin is never required in UPI during transaction.
-
Do users need to set U-PIN, i.e., transaction pin at different bank applications for the same account?
No, once U-PIN, i.e., transaction pin is set against any account, it will work in every bank application. This means if any account is registered with U-PIN via any bank application, user is required to add only account. U-PIN will remain the same and can be used on any Bank’s UPI application.
-
I don't have an account with UCO Bank, but can I still use your UCO UPI app?
Yes, you can download UCO Bank’s UPI app-BHIM UCO UPI from Android Play Store and register any other bank’s account also.
-
What is the difference between BHIM UCO UPI, BHIM & *99#?
All three products are based on UPI Platform but BHIM UCO UPI is UCO Bank’s product and customer credentials reside with UCO Bank only. BHIM and *99# are NPCI’s product. Customer can transact using any of the above with the same U-PIN (transaction pin) set on any of the three products.
-
BHIM and BHIM-AADHAAR, are the same?
No. BHIM and BHIM-AADHAAR are two different products.
-
Can I transfer funds to other Bank?
Yes, you can transfer funds to any Bank instantaneously using:
(a) Virtual Payment Address (VPA)
(b) IFSC and account number
(c) Aadhaar number
(d) Mobile number and MMID
(e) QR code
BHIM UCO UPI is available 24x7 (even on holidays) and functions in similar a manner as IMPS providing instant fund transfer to all Bank accounts.
-
How do I add beneficiary for frequent fund transfers?
User has the option to add beneficiary to whom frequent transfers are to be made. Before transferring funds, beneficiary needs to be activated. User always has the option to deactivate or delete previously added beneficiary.
-
What is the fund transfer limit through BHIM UCO UPI?
- *99# : Rs 5,000 /- within 24 hours cycle
- BHIM: Rs 20,000 /- within 24 hours cycle
- BHIM UCO UPI: Rs 1,00,000 /- within 24 hours cycle
-
While adding account in BHIM UCO UPI, I am getting the following error: “XH- ACCOUNT DOES NOT EXIST (REMITTER)”. What is the issue?
Branch user should check if the customer has multiple customer ids or multiple debit card linked with same account and rectify accordingly. Also, if mobile number of the customer is linked with multiple customer ids, UPI registration will not be allowed.
-
I have registered for BHIM UCO UPI and also linked my UCO Bank account, but I am not able to transfer funds?
Unless U-PIN, i.e., transaction pin is set and customer is able to make balance enquiry, funds cannot be transferred. Always set U-PIN and make balance enquiry before transferring funds. U-pin is to be set only once.
-
I have forgotten my UPI Login password/pin, how do I reset it?
User should go to “Forgot Password” option present at login screen of BHIM UCO UPI-> Enter OTP sent to registered mobile number-> answer secret question. User can now set new password (login pin).
-
I have forgotten my secret question/answer also. How do I reset my password?
Customer should send a mail from his/her registered email id, preferably forwarded through branch, to our department at uco[dot]mbanking[at]ucobank[dot]co[dot]in requesting to inform secret BHIM UCO UPI question/answer. Secret Question/Answer will then be sent through SMS to customer's registered mobile number.
-
While adding Bank account in BHIM UCO UPI, at the time of authentication using debit card error is coming: “OTP authentication failed". What should be done?
It occurs when OTP limit has been exceeded. If customer has entered wrong OTP 5 times, customer/branch will inform our department, as OTP counter will have to be refreshed from back-end.
-
New Debit Card has been issued against my account; do i need to register again?
No. But Customer will have to change UPI credentials by logging into BHIM UCO UPI application-> Manage Accounts->Set UPI credentials and enter new debit card's details.
-
Which reference number should be quoted in case of transaction failure?
User gets a 12 digit reference number (starting with 7) called NPCI RRN for each UPI transaction which should quoted whenever any dispute arises.
-
What is QR Code in UPI?
Quick Response (QR) Code represents your Bank Account information in an image form which may be scanned for making on-to-one transfer.
-
How can a Merchant utilize BHIM UCO UPI?
Merchants may simply generate QR code for the account in which they would like to receive payments and paste copies of the same outside their shops. UPI/BHIM (users of all Banks) can simply scan the QR Code (Merchant’s detail will be visible) and make payment. Merchant also has the option to send “collect request” to his/her customers.
-
What are the types of merchants that can be on-boarded on BHIM UCO UPI?
All Current Account holders are potential customers for onboarding to BHIM UCO UPI. BHIM UCO UPI’s ‘scan and pay’ using QR Code feature is especially useful for Merchants- Petrol Pumps, Retail Shops, Grocery Shops, Various shops at Malls, big market place, as instant credit can be received without sharing Bank account details with the customers.
-
How can a Merchant take print of the generated QR Code?
For merchants, a simple way to take print of the generated QR code is to send the QR Code to their e-mail address and take print using printer connected to Desktop PC.
-
The status of fund transfer transaction is appearing as “pending”. What should I do?
Reconciliation of such cases is done within T+2 working days by our department. Based on the discretion of beneficiary bank, either beneficiary’s bank account will get credited or remitter’s bank account will be credited back.
-
To whom should I contact in case of any query/transactional dispute regarding BHIM UCO UPI/BHIM/*99# reconciliation?
For any dispute/queries related to BHIM UCO UPI transactions, customers/branches may contact us at: Toll Free Customer Care: 1800 103 0123 , Department: 033-44559084/9459.NPCI RRN(12 digit transaction reference number) should be quoted for quick resolution of issues.
-
UPI ID is blocked/locked. What is to be done?
User should go to “Forgot Password” option present at login screen of BHIM UCO UPI-> Enter OTP sent to registered mobile number-> answer secret question. User can now set new password (login pin).
-
What is some Key Features of UPI?
* Instant transfer of fund through Immediate Payment Service (IMPS) which is faster than NEFT.
* Since it is completely digital, one can use UPI 24 hours and on all public holidays.
* Single mobile application for accessing various bank accounts.
* Uses Virtual Payment Address which is a unique ID as given by the bank
* Uses Account Number with IFS Code and Mobile Number.
-
Who maintains the repository of virtual addresses?
Virtual Payment Address (VPA) created using BHIM UCO UPI application will be suffixed with @uco (repository with UCO Bank) and VPA created using Bharat Interface for Money (BHIM) application will be suffixed with @upi (repository with NPCI). Similarly, VPA created using some other Bank’s UPI application will be suffixed with that Bank’s code. Repository of VPAs is being maintained by National Payment Corporation of India (NPCI) and individual Banks.
-
Do I need to know any other Bank account detail besides virtual address for transferring money?
No, fund can be transferred by simply entering correct and unique virtual address of payee.
-
Can I put a stop payment request for funds transferred by UPI?
No, once the payment is initiated, it cannot be stopped.
-
What is the timeline to approve a collect request by a payer?
The timeline to approve a collect request needs to be defined by the requester.
-
In case my mobile is used by another person, will there be any security breach?
In any transaction, the UPI pin would be required which needs to be fed through the mobile at the time of any transaction making it safe and secured.
-
What if I change my mobile carrier?
No problem at all. You can continue using UPI apps as usual.
-
What if I change my handset?
If you change your handset, you will need to:
1. Download the PSP app again
2. Register through mobile verification
3. Your VPA will be auto saved
-
Will you ever auto-deduct payments from my account?
We will not auto deduct payments from your account.
-
How are you getting all my bank A/C information?
This is a feature of the UPI payment platform (built by NPCI - an RBI regulated entity). The UPI platform retrieves the accounts details linked with your mobile number in a masked manner i.e. UPI app can't see all the details. This exchange is done over secure banking networks and we don't store or ever use it.
-
What if I lose my phone?
If you lose your phone, the UPI-PIN is required to authorize all transactions which will not be known to any third person and hence they will not be able to use the UPI app. In addition, please contact our customer support at your bank in the event you lose your phone.
-
My UPI transaction has failed but my bank account has been debited?
In case of failures money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 1 hour, please contact customer support at your bank.
-
What is additional benefit of UPI over IMPS?
UPI is providing additional benefits to IMPS in the following ways:
1. Provides for a P2P Pull functionality
2. Simplifies Merchant Payments
3. Single APP for money transfer
4. Single click two factor authentication
In case of mobile loss, one needs to simply block his mobile number thus no transaction can be initiated from the same mobile number which is a part of device tracking and at the same time UPI pin would be required for any transaction which is not to be shared with anyone.
-
Do Users need to disclose ATM – PIN during UPI Transaction?
No. ATM pin is never required in UPI transaction.
-
Do users need to set U-PIN, i.e., transaction pin at different bank applications for the same account?
No, once U-PIN, i.e., transaction pin is set against any account, it will work in every bank application. This means if any account is registered with U-PIN via any bank application, user is required to add only account. U-PIN will remain the same and can be used on any Bank’s UPI application.
-
I don't have an account with UCO Bank, but can I still use your UCO UPI app?
Yes, you can download UCO Bank’s UPI app-BHIM UCO UPI from Android Play Store and register any other bank’s account also.
-
What is the difference between BHIM UCO UPI, BHIM & *99#?
All three products are based on UPI Platform but BHIM UCO UPI is UCO Bank’s product and customer credentials reside with UCO Bank only. BHIM and *99# are NPCI’s product. Customer can transact using any of the above with the same U-PIN (transaction pin) set on any of the three products.
-
BHIM and BHIM-AADHAAR, are the same?
No. BHIM and BHIM-AADHAAR are two different products.
-
Can I transfer funds to other Bank?
Yes, you can transfer funds to any Bank instantaneously using:
(a) Virtual Payment Address (VPA)
(b) IFSC and account number
(c) Aadhaar number
(d) Mobile number and MMID
(e) QR code
BHIM UCO UPI is available 24x7 (even on holidays) and functions in similar a manner as IMPS providing instant fund transfer to all Bank accounts.