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      About Us / Citizens' Charter

      Citizens' Charter

      PREFACE

      VISION

      MISSION

      APPLICATION OF CHARTER

      Common Practice followed by Our Branches

      OUR COMMITMENTS

      STANDARDS FOR SERVICES

      Expectation of customers for qualitative and efficient services

      CUSTOMER EDUCATION

      GRIEVANCE REDRESSAL MECHANISM

      Time Norm (Item - 6) ANNEXURE-I

      Time Norm (Item - 6) ANNEXURE-II

      Time Norm (Item - 6) ANNEXURE-III

      Time Norm (Item - 6) ANNEXURE-IV

      Time Norm (Item - 6) ANNEXURE-V

      Time Norm (Item - 6) ANNEXURE-VI

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